Domestic orders placed Monday through Friday by 12:00pm EST (excluding holidays) are shipped the next business day. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays).
Upon the completion of your order, you will receive an email confirmation outlining the details of your order. IF YOU WOULD LIKE a link that will direct you to updated tracking information. PLEASE EMAIL SHOP@HESPERIOS.COM FOR MORE INFORMATION.
PACKAGES MAY BE SUBJECT TO import duties, CUSTOMS DELAYS and taxes FOR international orderS. Unfortunately, we have no control over these FACTORS.
RETURNS AND EXCHANGES
“RETURN POLICY IN SHOP”
If for any reason you are not happy with your purchase, you may return the item(s) within 7 days of receipt for an exchange of equal or greater value. Item(s) must be returned in their original condition (unworn, unwashed, unaltered). Shoes must be returned with the original shoe box, unworn and free of damage. All beauty, home goods, books and intimates apparel will be a final sale.”
The return policy for anything shipped is slightly different:
“All items are ‘final sale’ or if for any reason you are not happy with your purchase, you may exchange the items postmarked within 7 calendar days of receipt for something of equal or greater value. Please contacat us at firstname.lastname@example.org to notify us of any exchanges wanting to be made. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached. Shoes must be returned with the original shoe box, free of damage and postal labels.”
INTERNATIONAL SHIPPING IS NOT COVERED IN OUR RETURN POLICY.
PLEASE RETURN GOODS TO:
23 CLEVELAND PLACE
NEW YORK, NEW YORK 10012
PLEASE CONTACT SHOP@HESPERIOS.COM FOR ANY MORE INFO.
ALL SALE ITEMS ARE FINAL SALE, NOT ELIGIBLE FOR RETURN, EXCHANGE OR CREDIT.
ORDER CHANGES AND CANCELLATION.
HESPERIOS IS NOT ABLE TO CANCEL OR CHANGE ORDERS AFTER THEY HAVE BEEN PLACED. REFUSED OR UNOPENED RETURN PACKAGES ARE SUBJECT TO A RESTOCKING FEE OR RETURN SHIPPING CHARGES.