Domestic orders placed Monday through Friday by 12:00pm EST (excluding holidays) are shipped the next business day. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays).
Upon the completion of your order, you will receive an email confirmation outlining the details of your order. IF YOU WOULD LIKE a link that will direct you to updated tracking information PLEASE EMAIL: INFO@HESPERIOS.COM
PACKAGES MAY BE SUBJECT TO import duties, CUSTOMS DELAYS and taxes FOR international orderS. Unfortunately, we have no control over these FACTORS.
RETURNS AND EXCHANGES
HESPERIOS OFFERS A FULL REFUND WITHIN 7 DAYS OF RECEIVING YOUR ITEMS AND EXCHANGE WITHIN 14 DAYS. ALL RETURNS AND EXCHANGES MUST BE RECEIVED BY HESPERIOS WITHIN 14 DAYS OF EMAIL CONFIRMATION OF RETURN. PLEASE MAKE SURE YOUR ITEMS ARE RETURNED NEW, UNUSED AND WITH ALL TAGS ATTACHED. RETURNS THAT DO NOT MEET THIS CRITERIA WILL NOT BE ACCEPTED AND SENT BACK TO THE CLIENT AT THEIR COST. CLIENTS ARE RESPONSIBLE FOR RETURN SHIPPING TO HESPERIOS. RETURNS ARE PROCESSED WITHIN 10 DAYS OF RECEIPT OF ITEMS. DOMESTIC SHIPPING ON RETURNS FROM HESPERIOS IS COMPLIMENTARY.
INTERNATIONAL SHIPPING IS NOT COVERED IN OUR RETURN POLICY.
PLEASE RETURN GOODS TO:
49 BLEECKER STREET #604
NEW YORK, NEW YORK 10012
PLEASE CONTACT RETURNS@HESPERIOS.COM FOR ANY MORE INFO.
ALL SALE ITEMS ARE FINAL SALE, NOT ELIGIBLE FOR RETURN, EXCHANGE OR CREDIT.
ORDER CHANGES AND CANCELLATION.
HESPERIOS IS NOT ABLE TO CANCEL OR CHANGE ORDERS AFTER THEY HAVE BEEN PLACED. REFUSED OR UNOPENED RETURN PACKAGES ARE SUBJECT TO A RESTOCKING FEE OR RETURN SHIPPING CHARGES.